Shipping policy

Shipping Policy

The Turmeric Tart

Effective Date: January 1, 2024

At The Turmeric Tart, we craft and package orders with care. Please read this Shipping Policy carefully before placing an order. By purchasing from our Site, you acknowledge and agree to the terms below.

1) Order Processing & Fulfillment Time (Not a Guarantee)

Most items are handcrafted and prepared in small batches. Our typical fulfillment window is 5–7 business days. This timeframe is an estimate only and is not a guaranteed or exact promise. Fulfillment time may be shorter or longer depending on order volume, product availability, batch production, quality control, inventory counts, packaging supply, and other operational factors.

  • Business days do not include weekends or U.S. federal holidays.
  • Fulfillment time refers to the time it takes to prepare and hand your order to the carrier. It does not include transit time.
  • During peak seasons, sales, promotions, restocks, or high-volume periods, fulfillment may take longer than the typical window.

2) Shipping Transit Times (Carrier Estimates)

Once an order is fulfilled and handed to the carrier, delivery time depends on the carrier, service selected, and destination. Transit times are estimates and are not guaranteed.

  • Domestic (U.S.) Shipping: Typically 3–7 business days after carrier acceptance.
  • International Shipping: Transit times vary by destination and may take 10–21 business days (or longer) due to customs processing and local carrier handling.

Carrier delays, weather events, service disruptions, incorrect address issues, and customs delays are outside of our control and do not constitute grounds for a refund.

3) Shipping Rates

Shipping rates are calculated at checkout based on package weight, dimensions, destination, and the shipping service selected. The final shipping cost is displayed before you complete your purchase.

4) Tracking Information

When your order ships, you will receive a shipping confirmation email with tracking information (when available). Please allow up to 24–48 hours after label creation for tracking to update, as carriers may not scan packages immediately.

5) Accurate Address Required

Customers are responsible for providing a complete and accurate shipping address at checkout, including apartment numbers, unit numbers, suite information, and any required delivery details.

  • We are not responsible for delivery issues, delays, or losses caused by incorrect, incomplete, or outdated address information entered at checkout.
  • If an order is returned to us due to an address issue, refusal, or failed delivery attempts, the customer is responsible for any reshipping costs.
  • If reshipping is not requested, we may offer store credit at our discretion after the package is returned and inspected, minus shipping/handling costs incurred.

6) Returned, Refused, or Undeliverable Packages

If a package is returned to sender, refused, unclaimed, or deemed undeliverable, we will contact you using the information on your order. Reshipment requires payment of a new shipping fee. If items are returned damaged, missing, or unsellable, we may be unable to offer replacement or credit.

7) Lost, Missing, or Delayed Shipments

We will assist customers in locating delayed packages by helping initiate carrier inquiries when appropriate. However:

  • We are not responsible for carrier delays once a package has been accepted by the carrier.
  • If the carrier marks a package as Delivered, it is considered delivered. We are not responsible for theft, misdelivery, or loss after delivery confirmation. We recommend contacting the carrier and checking with household members, neighbors, and your local post office/dispatch center.
  • Any replacement or store credit for lost packages (if offered) may require carrier claim confirmation and is provided at our discretion where permitted by law.

8) International Orders, Customs, Duties & Taxes

International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These fees are not included in the product price or shipping cost and are paid by the customer separately.

Customs processing times vary and may significantly extend delivery estimates. We are not responsible for delays, holds, or seizures by customs authorities.

9) Split Shipments & Multiple Packages

Some orders may ship in multiple packages depending on product availability, packaging requirements, or weight limitations. If this occurs, you may receive multiple tracking numbers.

10) Customer Support & Contact Information

If you have questions about your order status, fulfillment, or shipping, please contact us:

This Shipping Policy is subject to change without notice. The version posted on our Site at the time of your purchase applies to that order.